Having worked in this industry for over a decade, it is very clear that some firms simply don’t care about you once they have your money. We’ve heard countless stories from clients who have come to us, sometimes too late, telling us that they could never get in touch with their lawyer or find out what is happening with their matter. Their entire future was on the line and it’s simply not good enough. And, just as concerning is that some firms don’t have a basic knowledge or understanding of the area of law that they practice in.